Priorities, Statuses, Contacts and Tags

Every clash matrix carries four kinds of configurable options that its rules draw from: priorities, statuses, contacts, and tags. This article covers how to manage each one and how to apply them across many rules at once.

All of these are managed from the matrix's More menu on the Clash matrices page (https://clashwise.ai). Editing requires an active Clash Management subscription (a Pro or Business plan, or the trial).

Priorities

Priorities express how urgent a clash pairing is. They are fully custom: a priority is simply a name + color, and your project decides the scale — there is no fixed built-in list.

Open More → Manage priorities… to see "Priority options for {matrix}": "Configure the priority levels available to clash rules. Default priorities can't be deleted, but they can be deactivated."

To add one:

Click to add a New priority ("Use a color that signals urgency at a glance.").
Enter a name — up to 50 characters, unique within the matrix (the field suggests "e.g. Showstopper").
Pick a color from the 20-swatch palette or enter a custom hex color, with a live preview.

Rules about priorities:

A priority that is in use cannot be deleted — you'll see "Cannot delete: priority is used by {N} rule(s)." Reassign those rules first, or deactivate the priority instead.
The default priorities that ship with a matrix can be deactivated but not deleted.
The configured color is authoritative. The matrix view, the clash grid, and the Excel export all render a priority in exactly the hex color you set here — they always match.

Statuses

Statuses describe the lifecycle stage of a clash ("Define the lifecycle stages a clash can move through."). They are managed in More → Manage statuses…, and work exactly like priorities: custom name + color, add with palette or hex, deactivate rather than delete when in use, and the same color fidelity across web and Excel.

Contacts

Contacts are the people or companies responsible for resolving clashes. Each matrix has its own contact library, and each rule can name one responsible contact — during analysis, matched clashes receive that contact as their recommended responsible party.

Assigning a contact to rules

Open the contact dialog from a rule (or a cell popover) and use its two tabs:

Pick existing — search the matrix's contact library. Each entry offers Edit contact across all rules (updating it everywhere it's used) and delete (which removes the contact from every clash rule in this matrix).
Create new — enter Name, Company, and Email (all required).

The Assign contact button is a split button with two wider options for the current class pair:

Apply to all (overwrite existing) — sets the contact on every rule in the pair.
Apply to all without contacts — only fills rules that have no contact yet.

More → Manage contacts… opens the same dialog in management mode, where you add, edit, and remove library entries.

Importing contacts from Excel

For larger teams, import contacts in bulk with More → Import contacts… (Bulk import contacts):

Download a template first: More → Download discipline template (one row per discipline pair) or Download category template (one row per category pair), fill in the contact columns, and save.
Drag and drop the file into the import dialog. Excel files only (.xlsx or .xls), up to 20 MB.
Optionally tick "Overwrite existing contacts on rules that already have one".
Watch the progress ("IMPORTING CONTACTS {done}/{total}") and the completion summary: "Contacts import completed. Updated {N}, Skipped {N}".

The NO CONTACT chip

The rules toolbar shows a "{N} NO CONTACT" warning chip counting rules without a responsible contact. Aim for zero before running analysis — a clash can only be routed to a contact if its matched rule has one.

Bulk-applying priorities, statuses, and contacts

Two complementary ways to set values across many rules at once:

From the toolbar (table view): Apply priority, Apply status, and Apply contact apply a default across rules filtered by discipline or class.
From a matrix-view cell: click a cell and use the popover's CONTACT / PRIORITY / STATUS dropdowns, each with an Apply button and an "Overwrite existing assignments" switch (on by default) — applying affects every rule in that discipline/category pair.

Tips

Keep the priority scale short — four or five well-named levels are easier for a team to apply consistently than ten. A common pattern: a "critical" level for safety or structural issues, a "high" level for clashes needing major coordination, a "moderate" level for routine coordination, and a "low" level for minor or site-resolvable issues.
Pick colors people can tell apart at a glance in a busy grid, and reserve red tones for your most urgent level.
Use the discipline/category templates for contact imports rather than building a spreadsheet from scratch — the columns will already match what the import expects.
Remember that changing rule values after analysis doesn't re-classify already-analyzed clashes — re-run analysis to apply the new defaults (see Keeping the Matrix in Sync).