Visibility and Support Tools

What these tools do

Alongside its main features, the ClashWise plugin ribbon includes two small panels of everyday helpers:

The Visibility panel — four one-click view tools (View, Hide, Show All, Reset) for quickly focusing on elements and cleaning the view back up afterwards.
The Support panel — Help, which opens this help center, and Report Bug, which sends a problem report (with your plugin logs attached automatically) straight to the ClashWise team.

This article also explains where the plugin keeps its log file and settings on your machine, in case support asks for them.

Who can use them

Everyone. The Visibility, Help, and Report Bug tools require no subscription — they are included with every edition of the plugin, including the Starter edition. The Visibility tools just need a model open in Navisworks.

Where to find them

In Navisworks, open the ClashWiseAI ribbon tab. The Visibility panel and the Support panel sit alongside the other panels on the tab.

The Visibility panel

Button	What it does
View	Sets the camera to a front-right-top perspective — a consistent "home" angle for looking at the model.
Hide	Hides everything except your current selection (keeping the selection's parents and children visible), across all appended models. Select the elements you care about first, then click Hide to isolate them.
Show All	Un-hides everything that was previously hidden.
Reset	The full cleanup: un-hides everything, removes temporary and permanent color overrides, clears your selection, restores the front-right-top view, and zooms to fit the whole model.

When to use them

These tools shine when a view has been heavily manipulated. For example, after the Wise chat assistant has isolated a clash and colored its elements red, or after you've been hiding elements to inspect a congested area, one click on Reset puts the whole scene back to normal — no hunting through Navisworks menus to undo each override.

A typical focus-and-restore flow:

Select the elements you want to inspect.
Click Hide to isolate them.
Orbit, inspect, take your screenshots.
Click Reset to restore visibility, colors, selection, and the camera in one go.

The Support panel

Help

Click Help to open the ClashWise help center at https://clashwise.ai/help in your browser — the same articles you are reading now.

Report Bug

Click Report Bug (keyboard shortcut Alt+6) to open the ClashWise - Report a Bug window and send a report directly to the ClashWise team. No email client is needed, and your plugin log files are bundled into the report automatically.

To submit a useful report:

Your Email Address (required if not logged in): — if you are signed in, this is already known; otherwise enter the address we should reply to. If you have a ClashWise account, use the same email address for faster support.
What were you doing when the error occurred? — describe the problem. Include any error message text you saw and, if possible, the steps to reproduce the issue. The more specific you are, the faster it gets fixed.
Attach Files (optional): — click Add File to attach screenshots, the model file, exported reports, or anything else that helps. You can attach multiple files of any type, up to 10 MB per file and 50 MB in total.
Click Submit Report.

What happens next

Your report — description, attachments, and the automatically included log files — goes to the ClashWise development team, who will contact you at the email address on the report if they need more detail or when there is a fix. For anything else, you can always email support@clashwise.ai directly.

Where the plugin keeps its files

Support may ask you for the log file or where something is stored. In customer terms:

What	Where on your PC
Plugin log file	`%TEMP%\ClashWiseLogs\AppLog.Log` — this is the file support usually asks for. Report Bug attaches it automatically, so you rarely need to find it yourself.
Downloaded local AI models	`%LOCALAPPDATA%\ClashWise\models` — manage or delete models from the AI Models window (ribbon: Local AI) rather than deleting files by hand.
Plugin installation	`%APPDATA%\Autodesk\ApplicationPlugins\ClashWise.bundle` — the standard Autodesk plugin location; installed per user, no admin rights needed.
Settings and presets	Your naming preferences, property mappings, sync choices, grouping presets, search-set presets, and remembered sign-in are stored per Windows user on your machine. Grouping and search-set presets can be exported and imported as files to share with teammates.

To open one of these locations, paste the path into the address bar of Windows File Explorer — Windows expands %TEMP%, %LOCALAPPDATA%, and %APPDATA% to your personal folders automatically.

Tips

Reset is your friend after AI actions. If the model looks strange after chat-driven isolation or coloring, Reset restores everything in one click.
Report bugs from inside the plugin. A report submitted via Report Bug arrives with the logs already attached — much faster to act on than a plain email describing the problem.
Attach a screenshot. A picture of the error dialog or the unexpected state is often the single most useful attachment.

FAQs

Do the Visibility tools change my model? No. They only affect what is visible, the colors overriding the display, the selection, and the camera. Your model geometry and clash data are untouched, and Reset restores the normal appearance.

Do I need to be signed in to use these tools? The Visibility tools and Report Bug work without a subscription. Report Bug asks for your email address if you are not signed in so the team can reply to you.

Is my data included in a bug report? The report includes what you write, the files you choose to attach, and the plugin's log files. Attachments are always optional and chosen by you.

What language will the plugin use? The plugin follows your Navisworks display language automatically and is available in 11 languages. (This is separate from the language used for AI-generated clash titles, which you choose in the Enhance window — see the Enhance Clash Titles (AI Naming) section.)

Troubleshooting

Hide seems to do nothing — make sure you have elements selected first; Hide hides everything except the current selection.
Elements are still colored after Show All — Show All only restores visibility. Use Reset to also remove color overrides and restore the camera.
The Visibility buttons are grayed out — open a model first; the tools need an active document.
Attachment refused in Report Bug — check the size limits: 10 MB per file, 50 MB total per report. For very large model files, describe the issue and mention that the file is available on request.